Thank you for shopping with Apexera. This Shipping Policy explains how we process, ship, and deliver orders placed on apexera.com (the “Site”).

Where We Ship

We ship to the United States and European Union member states.
Please note that some remote EU islands and overseas territories may not be available for delivery.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day. Delivery transit time is 3–7 business days after dispatch. Total lead time may vary depending on destination and logistics availability.

Shipping Methods

United States: DHL, UPS, FedEx, USPS

European Union: DHL, DPD, UPS

The selection of logistics carrier will be determined based on order details and availability.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s progress.

Important Customs & Duty Note:
Buyers are responsible for any import duties, taxes, and customs clearance fees incurred upon arrival in their country. These charges are not included in our product or shipping cost.

Damaged or Lost Shipments

Our hardware ships in protective packaging, but if your order arrives damaged, please contact us at contact@apexera.com within 3 days of delivery with photos of the damaged item and packaging, and we’ll arrange a replacement or refund. If your tracking shows delivery but you haven’t received your package, contact us and we’ll help investigate with the carrier.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of order. If you notice an error, contact us at contact@apexera.com as soon as possible — we can update the address only if the order has not yet shipped.

Important Customs & Duty Note:

International shipments may be subject to import‑related formalities by local customs authorities.
Duty and tax responsibility varies depending on shipping method and destination.
Relevant customs information will be communicated to you prior to order dispatch.
Please note that unexpected customs inspection fees may arise in rare circumstances, which will be handled on a case‑by‑case basis.

Questions

Contact contact@apexera.com for any shipping-related questions.

Apexera Limited

USA Office: N. Lake Ave, Suite 800, Pasadena, CA 91101

Shenzhen Office: Rm 1101, Tower B, Haisong Building, Tairan 9th Rd., Futian, Shenzhen, 518040